Block Tree Support

What is happening to the current Exchange platform?

The existing exchange platform will be discontinued as part of the transition to a new and improved operating model.

For clients who consent to the migration, Block Tree Ltd will assist to create and whitelist a self-custodial wallet for you on the new Block Tree Application. Your existing asset balances will be transferred to this wallet. Access to trading and other services will thereafter be conducted through the new application, which connects directly to your self-custodial wallet.

How is this migration different from the 2023 transition from Fusang Exchange Ltd to Block Tree Ltd?

The 2023 migration involved a business restructuring, where all retail and corporate investors were moved from Fusang Exchange Ltd to Block Tree Ltd, which became the intermediary for client accounts.

This upcoming transition focuses on upgrading the platform and service model to improve accessibility and flexibility for clients.

Will this affect my legal relationship or agreement with Block Tree Ltd?

No. Your legal relationship remains with Block Tree Ltd, as before. However, certain platform terms and conditions are updated to reflect the new operating model. You are recommended to review the revised terms before responding to the migration. Please refer to blocktree.co/legal section for the revised terms.

Why is the existing Block Tree platform shutting down?

Block Tree Ltd is launching a new and improved Block Tree Application to enhance user experience and enable access to new features, including direct connection to Fusang Swap. The new platform provides smoother interface, upgraded security, and improved wallet management.

When will the existing platform shut down?

The current platform is scheduled to shut down on 15 May 2026. After this date, clients will no longer be able to access their existing accounts, wallets or platform transactions on the old platform.

What is the Block Tree Application?

The Block Tree Application is BTL’s new client interface that allows users to:

  • View their digital assets and connected wallets;
  • Access the Fusang Swap platform for token swaps; and
  • Manage their activity within a familiar, intuitive layout similar to the current system.

Unlike before, assets are now self-custodied, meaning you hold them directly in the connected self-custodial wallet pre-generated for you upon your consent.

What will happen to my account and assets after the shutdown?

Upon receipt of your consent to the migration, Block Tree will:

  • Assist you to create a self-custodial wallet on the new platform.
  • Whitelist this wallet for access to the Block Tree Application.
  • Securely transfer your existing asset balances from the old platform to your new wallet.

If you do not consent to the migration, you will be required to withdraw or transfer your assets to your own external wallet before 30 April 2026.

How will I access my new wallet and the new Block Tree Application?

Once the assets migration is complete, you will receive an invitation link to set up a new login credential and access your wallet through the Block Tree Application.

If you do not hold any assets at the time of transition, Block Tree will still assist to create a self-custodial wallet for you, ensuring you can immediately start using the new platform.

Who is responsible for safeguarding my wallet and assets under the new model?

Block Tree will continue to apply security controls within the application, including wallet whitelisting and transaction monitoring, but clients retain ultimate control and responsibility for the security and access credentials of their wallets.

How will I provide my consent?

You should receive a Notice and Consent Form via email. There will be a link in the Consent Form which allows you to provide your consent electronically by the specified deadline.

Will my historical trading data still be available?

Historical transaction and account records from the existing platform will not be available on the new platform following the migration.

You are encouraged to download your transaction and account history from the existing platform before the shutdown date.

If you require a copy of your past transaction records after the platform has been decommissioned, you may submit a request to us at support@blocktree.co. Please include your account details and the specific information or date range required to facilitate your request. Such requests may be subject to verification and processing timelines.

What is Fusang Swap?

Fusang Swap is a decentralised trading venue that allows users to exchange supported tokens instantly through an automated market maker (AMM) model. There are no open orders or orderbooks. And swaps are executed at prevailing pool prices. You may refer to Swap Info and Risk Disclosure for more information about Fusang Swap.

What products can I trade on Fusang Swap?

At launch, Fusang Swap will support a limited set of trading pairs as part of a phased rollout. Certain assets such as Bitcoin (BTC) will not be available for trading.

The range of available products and trading pairs will be expanded over time, subject to platform development, market readiness and applicable regulatory requirements.

The latest list of supported trading pairs will be made available on the platform.

Will there be any changes to the trading fees or trading process?

Yes, the trading process will change as the new trading platform adopts a Swap-based model instead of traditional order book trading. Under this model, trades are executed through liquidity pools rather than matched orders between buyers and sellers.

Each swap transaction may involve a transaction fee, which is determined by the liquidity pool that facilitates the trade. The applicable fee and other details such as the estimated rate and output will be displayed. Therefore, clients can review all relevant information before proceeding with a swap.

Who do I contact for support?

For assistance, please contact our Client Support Team at support@blocktree.co. Our team will be available throughout the transition period to guide you through the process and address any concerns.